NICE SME Must Have Technical/Functional Skills Hands-on experience with NICE CXone Studio, NICE IEX, and scripting languages. Strong understanding of IVR design, call flow development, and REST API integrations. Experience with .NET technologies and contact center platforms. Program management and leadership capabilities in NICE environments. Experience with Verint, Five9, and Genesys platforms. Ability to work with OEMs, vendors, and product suppliers. Familiarity with contracts, SLAs, and customer engagement models Roles & Responsibilities Architectural Leadership: Review the Design and methodology for the NICE contact center environment especially call flows, and integrations. Program Management: Lead the overall NICE program, ensuring alignment with strategic goals and operational excellence. Technology Advisory: Advise on latest trends in contact center technologies and NICE platform capabilities. Integration Oversight: Collaborate with cross-functional teams to integrate NICE with CRM, third-party apps, and AI-driven solutions. Performance Optimization: Monitor and improve IVR performance, call routing, and customer experience. Documentation & Communication: Maintain system documentation and communicate effectively with stakeholders. Generic Managerial Skills, If any Work in Onsite-Offshore Model