Nice CXOne Tech Lead
Maarut•Port Charlotte, FL
1d
About The Position
We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform with 811 years of experince The role involves endtoend ownership of CXone implementations integrations and optimizations while guiding technical teams and collaborating with business stakeholders to deliver scalable secure and highperformance contact center solutions
Requirements
- Proven experience leading technical teams or acting as a technical owner
- Strong problemsolving and analytical skills
- Strong handson experience with NICE CXone Studio ACD IVR Omnichannel
- Experience with IVA NLU speech recognition and bot integrations
- Proficiency in REST APIs JSON and system integrations
- Experience with CRM integrations Salesforce preferred
- Knowledge of SIP telephony concepts call routing and contact center KPIs
- Experience with reporting analytics and performance tuning
- Working expertise in Satmetrix integration
Nice To Haves
- NICE CXone certifications
- Experience in global or multiregion contact center deployments
- Experience in cloud contact center migration projects
Responsibilities
- Lead the design development and deployment of NICE CXone solutions across voice and digital channels
- Act as the primary technical authority for NICE CXone architecture and best practices
- Provide technical guidance mentoring and codedesign reviews for CXone developers and engineers
- Ensure solution scalability reliability and performance
- Design and configure IVR Studio script ACD call flows Skills Routing strategies
- Configure call recording reporting and realtime dashboards
- Integration with CRM Rest API Middleware SatMetrix
- Implement screen pops data dips and agent assist solutions
- Design secure CXone architectures aligned with enterprise standards
- Ensure compliance with data security privacy and regulatory requirements
- Support high availability and disaster recovery strategies
- Work closely with business product owners and operations teams to understand requirements
- Translate business needs into technical solutions
- Oversee deployments upgrades and platform enhancements
- Optimize call flows and IVR performance based on analytics and customer behavior
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
