NHG Manager in Training Program, NGIS

Navy Exchange Service Command

35d•$50,000

About The Position

Under the guidance of the NEXCOM Hospitality Group (NHG) Regional Vice President (RVP) and designated Training Coach, the incumbent will complete the Management in Training (MIT) curriculum and fulfill all on-the-job training requirements to achieve the technical and operational proficiency necessary to successfully perform in a leadership role as an Assistant General Manager (AGM) or General Manager (GM).

Requirements

A two or four-year bachelors degree in Hospitality or Hotel/Motel Management or Business Administration.
A minimum of one year experience working in a supervisory or management position in a Hotel, Motel or similar facilities (such as: residential, resort, Airbnb, timeshare, vacation rental, serviced apartments, etc.)
Equivalent combination of education and experience that provided professional Hotel/Motel Management knowledge.
Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience.

Responsibilities

Completes training and operational duties at assigned NHG lodging operations to include Navy Lodge, Navy Gateway Inns & Suites, Navy Inn and Navy Inn Crew Stay.
May be assigned training at other geographical locations requiring travel.
Learns all aspects of hospitality operations by job shadowing and hands-on training in all departments and positions.
Completes tasks by learning and utilizing systems, tools and software, as applicable.
Prepares and submits periodic MIT progress reports to all members of the Training Network.
Develops and maintains an Individual Development Plan (IDP) in collaboration with the Training Sponsor and/or Training Coach outlining goals, milestones and actions to track progress.
Serves as the Manager on Duty, as assigned.
Conducts inspections of guest rooms, common areas, work areas and storage areas to ensure NHG standards are met. Identifies deficiencies and implements appropriate corrective measures. Follows up to ensure deficiencies are corrected.
Implements all NHG policies and procedures.
Ensures adequate staffing for all areas of responsibilities.
Evaluates work performance of subordinate associates, reports deficiencies or concerns to the General Manager.
Works with department supervisors to plan, conduct and record required training.
Assists associates in resolving job-related issues and workplace conflicts.
Reviews and analyzes various operating reports and statistical data to complete required management reports.
Assists the General Manager in gathering and evaluating data to prepare and administer the annual operating budget in conjunction with NHG leadership.
May be required to represent NHG in meetings in the absence of the General Manager.
Maintains liaison with NEXCOM and other activities, vendors and suppliers to ensure adequate levels of services and supplies.
Monitors guest satisfaction and resolves guest complaints.
Ensures proper control of operational records and files.
Ensures compliance with all safety, fire and sanitation regulations for the safety of guests and associates.
May be required to complete certifications, as applicable.
May be called upon to maintain operations during inclement weather and/or other emergencies for short period of time during the absence of AGM or GM.
Relocation based on company needs will be necessary at completion of the MIT program.
Performs other related duties as assigned.