NH Program Coordinator, Decarbonization and Electrification
About The Position
Building from its core expertise of administering residential energy efficiency programs, Abode implements many utility and government-sponsored programs helping homeowners and small businesses develop and implement plans to electrify and decarbonize their buildings, while supporting contractors to provide quality decarbonization services. The New Hampshire (NH) Decarbonization Program Coordinator will work on a three-person team launching a new state-wide program, playing a critical role in managing and following through on the myriad details needed to ensure a successful launch and implementation. This is a terrific opportunity for someone who wants to bring their strong communication, analytical, and project management skills to help realize the climate benefits of electrification.
Requirements
- Bachelor’s degree or at least 4+ years of relevant work experience.
- Demonstrated passion for and interest in sustainability, building science or climate change.
- Previous experience working in a fast-paced office environment in a project management or communications capacity.
- Strong aptitude for working with or learning software such as Microsoft Office.
- Effective oral and written communication skills.
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
- Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
Nice To Haves
- Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools.
Responsibilities
- Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
- Calling and emailing contractors
- Scheduling onboarding and check-in meetings
- Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
- Connect customers and contractors with the correct services
- Respond to and provide ongoing support for customer and contractor issues
- Maintain response service levels and document resolutions in Salesforce
- Collaborate with industry partners, including distributors, manufacturers and other stakeholders, to create and hold trainings, attend informational events, and offer general support as needed
- Identify engagement opportunities and organize participation
- Attend in-person events (one or more per week)
- Create and gain approval of contractor educational courses and oversee scheduling and implementation
- Maintain and update program databases and customer management systems
- Conduct regular reviews of contractor certifications and follow up to obtain renewed documents
- Help update and maintain relevant databases and resources
- Support program staff through a variety of administrative tasks and document/material creation
- Collaborate with the program team and stakeholders daily
- Assist with the development of program materials and collateral
- Engage and collaborate with community-based organizations, trade schools, chambers of commerce, or other partners promoting decarbonization technologies
- Schedule check-in meetings and work to align focuses
- Maintain a database of engagement opportunities and organize participation
- Provide ongoing reports to internal and external stakeholders
- Track, summarize and analyze key performance indicators and other program data
- Attend client facing meetings
- Prepare invoices or other related reports
- Ensure that monthly reports are generated and distributed to the program team
- Help improve and evolve the program
- Adapt to ongoing evolutions of program needs
- Innovate with stakeholders to improve program delivery
- Continue to grow in technical and program knowledge
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave
- generous paid time off (about 37 days a year!)
- reasonable flexibility in when and where you work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
