NG911 – Business Process Subject Matter Expert(SME) - Brooklyn, NY (Local NY Candidates Only)

NavitsPartners • Kings County, NY

5d

About The Position

"Navitas Partners, LLC" is seeking an experienced NG9-1-1 Business Process Subject Matter Expert (SME) to support a large-scale Next Generation 9-1-1 (NG911) implementation initiative. This role provides strategic and hands-on expertise across NG911 business processes, with a strong focus on Call Handling System (CHS) integration , system implementation, and testing. The ideal candidate will bring deep experience in public safety telephony systems , business process methodology, and cross-agency collaboration in high-availability, mission-critical environments.

Requirements

• Minimum 12 years of hands-on experience at a senior level as an audio/telephony systems SME
• Extensive experience with: Public Safety systems Quality Assurance Systems Design, Development, Integration, and Testing
• Strong understanding of industry regulations, standards, and operational challenges within public safety environments
• Proven ability to communicate complex technical and process concepts clearly to diverse stakeholders
• Strong analytical and problem-solving skills with a process-improvement mindset

Nice To Haves

• Experience supporting NG9-1-1 or 9-1-1 modernization initiatives
• Demonstrated commitment to staying current with industry trends, emerging technologies, and best practices
• Strong collaboration skills across cross-functional and multi-disciplinary teams
• High learning agility with the ability to quickly adopt new tools, systems, and methodologies
• Relevant certifications in business process management or related areas, such as: Six Sigma Lean BPMN Other recognized process improvement frameworks
• Ability to leverage technology to optimize, automate, and enhance business processes

Responsibilities

• Provide expert guidance on all aspects of NG9-1-1 , with emphasis on Call Handling System integration
• Support business process methodology for system implementation, validation, and testing
• Assist in the development of use cases, workflows, and call flows for all NG9-1-1 call types
• Support definition, validation, and compliance of NG9-1-1 call handling requirements and standards
• Collaborate with technical and operational stakeholders throughout design, integration, and testing phases
• Analyze existing processes, identify gaps or inefficiencies, and recommend process improvements
• Ensure alignment between business processes, operational needs, and technical system capabilities

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed