Nexthink Administrator / Integration Engineer

PlayStation Global•Madison, WI

11h

About The Position

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. This hands-on technical role focuses on improving the employee experience through endpoint analytics, automation, and systems integration. You will be responsible for administering Nexthink, building integrations across IT platforms, and enabling proactive and data-driven IT support capabilities for one of the world’s most iconic brands. You’ll work closely with IT support, infrastructure, HR technology, and service management teams to design, implement, and operate solutions that reduce friction, improve visibility, and enable predictive and proactive support. This role is ideal for a systems administrator or integration engineer with strong experience in endpoint analytics, scripting, and ITSM platform integration.

Requirements

Hands-on experience administering Nexthink or similar digital employee experience and endpoint analytics platforms.
Strong technical background in system integrations, APIs, scripting, and automation in an enterprise IT environment.
Experience integrating monitoring or experience platforms with ITSM tools such as ServiceNow.
Solid understanding of endpoint environments, device management, operating systems, and enterprise applications.
Experience building dashboards, reports, and operational metrics to support IT decision-making.
Practical knowledge of ITIL practices and service management processes.
Strong problem-solving skills with the ability to translate data into actionable outcomes.
Effective communication skills and the ability to collaborate across technical and non-technical teams.
Ability to manage multiple initiatives and priorities in a fast-paced environment.

Nice To Haves

Nexthink certification or demonstrated hands-on experience strongly preferred.
ITIL v3 or v4 certification preferred.
Experience working in a large enterprise or multinational environment is a plus.

Responsibilities

Administer, configure, and maintain the Nexthink platform, including collectors, engines, dashboards, campaigns, and alerts.
Partner with IT support teams to translate employee experience insights into actionable automations, workflows, and remediation activities.
Design, build, and maintain integrations between Nexthink and enterprise systems such as ServiceNow, endpoint management platforms, identity systems, and collaboration tools.
Develop automation and remediation scripts to proactively address common endpoint, application, and performance issues.
Support IT operations by providing data-driven insights into device health, application performance, digital experience scores, and usage trends.
Contribute to the design and delivery of scalable technical solutions that reduce manual effort and improve support efficiency.
Enable self-service and proactive support capabilities using Nexthink insights, automation, and AI-assisted workflows.
Support hardware and software asset lifecycle processes through data integration and reporting.
Collaborate with third-party vendors and internal platform owners to ensure integrations and services operate reliably.
Monitor system health, integration performance, and data quality, and troubleshoot issues across connected platforms.
Create and maintain technical documentation, runbooks, and configuration standards.
This role works closely with IT support teams, HR and People Technology Services, endpoint engineering, and service management teams. You will contribute to automation and optimization of employee-facing workflows, including Joiner, Mover, and Leaver processes, by integrating experience data and system events into streamlined workflows.
You will collaborate with cross-functional partners to continuously improve service quality, using metrics, dashboards, and employee feedback to drive measurable outcomes.