At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). Work schedule for the NextGen Operations Technician: Must be able to work a 10-hour shift Day Shift Sun - Wed, 7:00 am to 5:30 pm (Central Time) Location Work is primarily performed onsite at the Allen, TX, office location. General responsibilities NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.