Newsroom Editor

Business Wire • San Francisco, CA

296d • $18 - $20

About The Position

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that's just the beginning! Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences. The primary responsibility of a Business Wire Newsroom Editor is to accurately and efficiently prepare and transmit news releases over Business Wire's circuits. A Newsroom Editor will also work as a team member performing any and all functions necessary for the successful operation of Newsroom Operations as determined by departmental management.

Requirements

• Bachelor's degree
• Excellent communication and customer service skills
• Ability to work effectively with a variety of people in a team environment
• Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines
• Strong attention to detail
• Ability to exercise good judgment
• Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.)
• Must demonstrate reliability through good attendance and punctuality
• Courteous and professional phone manner
• Professional demeanor
• Must be flexible with schedule, as needed

Responsibilities

• Format, edit and proofread press releases on a computer quickly and accurately
• Code each release based on a client's request for distribution, suggest additional or alternative circuits that may be beneficial to the client and talk to them about conflicting distribution instructions
• Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.)
• Assess the authenticity of press release orders and escalate potentially problematic content appropriately
• Display good judgment in helping to resolve issues
• Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion
• Monitor online to ensure successful transmission of content
• Assist other Newsroom teams with overflow of orders as necessary
• Perform opening/closing or other shift-change duties as necessary
• Maintain up-to-date knowledge of Business Wire products, services, procedures and policies
• Assist with incoming phone calls, including fielding client questions regarding distribution options, and answering other general questions
• Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website
• Provide membership information and set up new accounts when the situation is approved and appropriate
• Collaborate with sales and other departments as necessary
• Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion
• Authorize credit card payments when necessary
• Run and submit the daily distribution report to the billing department by set deadline
• Maintain a log of daily activity

Benefits

• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

What This Job Offers

• Job Type: Full-time
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree