Newcomer Support Specialist - 2025560

World Relief • Appleton, WI

4d

About The Position

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

World Relief seeks a Newcomer Support Specialist to provide comprehensive case management to program participants as they work toward meeting individualized goals and learn how to navigate their community independently. This role requires a high degree of flexibility to adapt to the changing needs of program participants and will include job duties in areas of economic empowerment, initial resettlement, intensive case management, and tailored education programming.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree and 2-3 years’ experience working in refugee resettlement or a related casework-type field
• Experience working cross-culturally
• Current driver’s license and ability to maintain a clean driving record

Nice To Haves

• Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian, preferred

Responsibilities

• Enroll participants into programs following applicable grant program guidelines
• Complete and update grant program service plans to guide participants through goal-making and achieving self-sufficiency
• Secure housing for arriving newcomers by establishing and maintaining relationships with local landlords
• Coordinate logistics for the arrival of newcomers, collecting required basic needs, scheduling interpreters, and making arrangements to welcome them at the airport
• Conduct home visits to assess well-being and immediate needs
• Assist participants in enrolling in and accessing benefits (food stamps, Medicaid, cash assistance, WIC, etc.) and other community resources (ELL, school for children, medical screenings and primary care, etc.)
• Track spending on cases and maintain record of expenses, per grant requirements
• Provide transportation to program participants for medical and other essential appointments, as needed
• Connect participants to ongoing means of support and services based on individualized service plans and goals
• Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc.
• Field walk-in traffic and assist participants with questions, referrals, and resources during scheduled office hours
• Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity
• Provide reception services such as greeting walk-ins and directing phone calls and email inquiries, as needed and as scheduled
• Case note and maintain case file forms
• Participate in staff meetings, ongoing trainings, and other staff development opportunities
• Other duties as assigned

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees