New York Summer Camp Admin & Operations Assistant Director - Seasonal

Kids in the Game•New York, NY

5d•$850 - $900•Onsite

About The Position

Empower Staff, Inspire Campers, and Build a Summer That Matters. Kids in the Game provides unforgettable day camp experiences for hundreds of New York children across Manhattan, Brooklyn, the Bronx, and now Westchester & Jersey City! When you join the Kids in the Game summer camp leadership cohort, you’ll be part of a dynamic team of Camp Directors, Assistant Directors, and 275+ coaches running outstanding programming at our 13 summer day camps. As one of our Admin & Ops Assistant Directors, you'll report to the Camp Director and work closely with the Programming & Off-Site Assistant Directors to oversee and manage camp operations. This role manages family and external communications (phone & email), camper registration and enrollment, operations systems (i.e. supplies inventory, purchasing, data management using spreadsheets and data tools), camp compliance and permits, documents and file management, and on-site administrative tasks. The Admin & Ops Assistant Director ensures everything behind the scenes is organized, accurate, and ready to run smoothly day to day. This role is deeply rooted in customer care, data and information management, superior organizational and administrative skills, and a high level of daily and weekly task execution. As an Admin and Ops Assistant Director, your goal is to help families feel supported, informed, and excited about their camp experience, supporting them through the registration process, greeting them each day, answering questions, and providing them with the best possible customer and child care experience. You’re also an on-site leader for the camp team, making sure the camp staff have the resources and information they need to be successful, and ensuring that we are fully complaint with Department of Health regulations and maintaining our safety procedures.

Requirements

Must have completed a physical exam and TB test within one year of the camp dates, pass NYS and national background checks, and be CPR, First Aid, and AED certified.
Possess at least 2–3 years of professional camp leadership experience (e.g., Programming Assistant Director, Off-Site Assistant Director, Assistant Camp Director, Division Leader), including direct supervision of 5–10+ staff members.
Possess at least 2+ years of program administration and operations experience, including staff supervision, scheduling, registration, and data management.
Demonstrate experience in youth program development, summer camp operations, and parent communications, with a focus on organization and efficiency.
Possess excellent written and verbal communication skills and communicate in a timely, professional manner with parents, staff, and colleagues across multiple channels (Slack, Email, Text, Google Calendar, etc.).
Be able to interpret and follow written or oral instructions (tutorials, step-by-step guides) as part of a self-directed training program.
Commit to working part-time and remotely during the school year to support camp planning, and full-time for eight weeks during the summer.
Attend and help lead Core Trainings, all-staff team building events, and camp leadership training before and during the summer.
Exhibit strong relationship-building and collaboration skills with staff, campers, families, and partners.

Nice To Haves

Possess a Bachelor’s degree in Education, Child Psychology, Business Administration, Human Resources, Operations and Marketing, Finance, Nonprofit Management, or a related field; a Master’s degree in Organizational Leadership, Business Administration, Nonprofit Management, Human Resources, or Public Administration is preferred.
Prior experience as a youth development supervisor or educator in a public or private setting (2+ years) may also meet the requirements for consideration.
Demonstrate proficiency using G Suite (Docs, Sheets), Ultracamp registration software, and Asana project management tools.

Responsibilities

Ambassadorship: As one of the first and last people families interact with each day, you are the front-facing ambassador of our camp experience.
Camp Culture: Help shape the emotional feel of camp by setting a welcoming tone and supporting daily rituals like morning rallies, theme days, and family touchpoints.
Lead with forward-thinking organization and problem solving.
Set the tone each day with enthusiasm, optimism, and fun.
Lead with consistency and reliability.
Create spaces where families, staff and campers feel seen and included regardless of background, language, familiarity with camp, or comfort navigating systems.
Lead with compassion and care in every interaction.
Conduct outreach to potential camp families during the pre-summer weeks
Support open houses, fairs, and pre-summer marketing opportunities (virtual and in-person events in the spring)
Serve as the primary daily point of contact for families at drop-off and pick-up
Act as an ambassador for Kids in the Game and provide a high level of customer care and support to all families and partners
Respond to questions quickly and professionally across email, phone, and in-person
Send daily reminders, weekly newsletters, and program highlights to build family connection
Support parent onboarding to camp systems before and during the camp season (payments, forms, registrations)
Flag camper concerns or updates to the Camp Director as needed
Work closely with Kids in the Game Cx team to respond to inquiries and provide families with accurate information regarding their registration, balances, and other needs
Track and maintain camper registration lists and weekly rosters in the registration and document management systems (Ultracamp, Docusign, Google Docs, Google Sheets)
Send reminders to families to submit required camp registration paperwork prior to the first day of camp (phone, email)
Monitor and collect missing paperwork, medical forms, consents, and follow-ups; track forms into registration portal
Register or rnter new or last-minute campers into the system on-site
Collect cash payments and process digital payments in registration portal
Keep all camper and staff binders and files fully organized and up to date
Support DOH readiness by preparing binders and files for site inspections
Arrive at the camp site by 7:30am daily to open the camp site, set up the morning arrival area, prepare daily rosters and print schedules, etc.
Manage camper check-in & check-out systems; update daily attendance and follow up with absent campers’ families
Review staff timesheets and sign-in/sign-out sheets; update daily attendance and follow up with absent staff
Collaborate with Programming and Off-site Assistant Directors for swim, field trips, and special events planning and logistics
Prepare clipboards with daily schedules updated, rosters, swim & field permissions, allergy & medical information, and other relevant camper details
Rotate around the camp to conduct observations, engage with campers and staff, and become familiar with daily activities
Work closely with assigned camp photographer to collect photos to upload to Waldo photo system and use in weekly newsletters
Organize and maintain supply inventory; order office & camp materials/equipment
Assist with facility readiness and general housekeeping when needed; maintain clean and organized camp office and equipment storage spaces
Become familiar with and maintain compliance with all NYC Department of Health, American Camp Association, and Kids in the Game safety regulations
Ensure that staff certifications (CPR, First Aid, AED) are current and on-site
Implement and enforce all safety protocols—including camper supervision ratios, emergency procedures, and incident reporting
Collect and submit incident reports in incident logs, escalating as needed for further incident reporting
Support in leading staff training on emergency response, first aid procedures, and appropriate camper management techniques
Respond to behavioral, medical, or environmental incidents calmly and effectively; communicate outcomes with families and leadership
Maintain a culture of psychological safety—ensuring every camper and staff member feels physically and emotionally secure