New York Metro Area Manager
About The Position
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. About Diptyque Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world. Position Overview The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.
Requirements
- Minimum 3 years of luxury retail store management experience
- Minimum 2 years of multi-unit management experience
- Bachelor’s degree in a related field preferred
- Proven ability to lead remote teams and drive results
- Strong business acumen and analytical skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Flexible schedule including evenings and weekends as needed
- Passion for the luxury and beauty industry
Responsibilities
- Drive top-line sales and profitability across all stores in the area
- Analyze business performance and develop actionable strategies to meet or exceed targets
- Lead new product launches and ensure successful execution at store level
- Monitor inventory needs and partner with allocation teams to support business demands
- Share best practices and ensure consistent execution across locations
- Recruit, onboard, and retain top talent across the area
- Partner with Store Managers to build high-performing teams and succession plans
- Conduct regular coaching, feedback, and performance reviews
- Foster an inclusive and inspiring work environment aligned with Diptyque’s values
- Support training initiatives and ensure ongoing development of store teams
- Champion Diptyque’s signature service and selling ceremony across all stores
- Coach teams on clienteling strategies and CRM utilization
- Ensure stores meet or exceed client experience evaluation goals
- Support omnichannel initiatives and ensure teams are trained on tools and expectations
- Partner with retail marketing to plan and execute in-store events
- Monitor competitive activity and share insights with leadership
- Support local marketing efforts for new store openings and activations
- Collaborate with regional and cross-functional teams to support new store openings
- Lead recruitment, onboarding, and training of new store teams
- Coordinate inventory delivery, merchandising setup, and operational readiness
- Ensure successful launches aligned with brand standards and client experience expectations
- Ensure operational standards and brand guidelines are consistently upheld
- Oversee inventory management, shrinkage control, and safety compliance
- Maintain high visual merchandising standards across all locations
- Partner with Store Managers to resolve operational challenges and implement solutions
- Ensure all stores operate in alignment with company policies, labor laws, and safety standards
- Partner with HR on employee relations matters, documentation, and performance management
- Maintain accurate records and ensure timely submission of required documentation
- Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities
- Collaborate with HR, Marketing, Training, and Operations to support business needs
- Provide insights and feedback from the field to inform corporate initiatives and decision-making
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
