New Student Orientation Coordinator

Penn State University • Ferguson Township, PA

2d • Onsite

About The Position

Penn State University Park is seeking a detail-oriented professional to serve as the next New Student Orientation (NSO) Coordinator within Student Orientation and Transition Programs (SOTP). SOTP is a partnership between Student Affairs and Undergraduate Education charged with the delivery of university- and campus-wide orientation and transition programs for undergraduate students. This position is located at the University Park campus in State College, Pennsylvania. This position requires evening and weekend work, especially in the summer months. An opportunity for flexible work arrangements, including remote work once or twice per week, is a possibility.

Requirements

• Strong attention to detail
• Demonstrated problem-solving skills
• Proficiency in complex computer software
• Experience in preparing reports in Excel
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Nice To Haves

• Direct experience with orientation and transition programs
• Experience in large-scale event management

Responsibilities

• Support the development and implementation of NSO, which welcomes over 9,500 new students to University Park each summer
• Prepare detailed and accurate reports using Excel
• Utilize advanced computer software to manage and analyze data (e.g., PeopleSoft, VisualZen, Qualtrics)
• Serve as the primary user of the reservation and communication system used by all undergraduate Penn State campuses to manage their orientation programs
• Manage program reservation limits and attendance ensuring accurate tracking and reporting
• Provide front-line support for customer service efforts, including answering phones and emails
• Collaborate with team members to improve processes and enhance student experiences
• Support other office initiatives as needed, including President’s New Student Convocation, Welcome Week programming, and transition programming
• Other duties as assigned

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees