NEW STORE - Store Operations Manager #385 - Boardman, OH

Academy Sports-posted about 1 year ago
Full-time • Mid Level
Boardman, OH
5,001-10,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Operations Manager at Academy Sports + Outdoors is responsible for the overall management and execution of operational excellence within the store. This leadership role focuses on supervising and managing team members across various operational areas, including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. The Operations Manager drives performance, customer satisfaction, and store profitability through effective communication and coordination of team efforts.

  • Overall management responsibility for the execution and operational excellence of the entire store.
  • Management responsibility for store operations, including personnel decisions such as employee selection, training, discipline, termination, and development.
  • Provides direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members.
  • Develops and implements strategies for achieving weekly and monthly operational goals and completing assigned tasks.
  • Manages workforce productivity, efficiency, and process improvement projects.
  • Responsible for compliance with established sales, safety, and security practices and procedures.
  • Ensures completion of departmental zoning and adherence to company standards.
  • Supervises execution of assignments delegated by the Store Director.
  • Participates in floor walks with management and creates implementation plans based on feedback.
  • Audits firearm sales in compliance with federal and state law and completes necessary training and certifications.
  • Provides oversight for the team member talent lifecycle, including hiring, onboarding, and coaching team members.
  • Bachelor's degree in a related field preferred.
  • At least three years of relevant work experience required.
  • Demonstrated success in leading departments of up to 40 people to drive operational excellence and sales targets.
  • Must meet federal and state requirements for selling and processing firearms transactions.
  • Exceptional supervisory and management skills; ability to coach team members effectively.
  • Excellent customer service orientation and problem-solving skills.
  • Strong business acumen with an understanding of market and competition.
  • Proficient in inventory software, order processing systems, payroll systems, and Microsoft Office products.
  • Experience in retail management or operations.
  • Knowledge of firearms sales and regulations.
  • Equal Employment Opportunity policies.
  • Opportunities for professional development and training.
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