New Store Customer Service Supervisor - Full Time - West Boca Raton - Opening Early 2025

Whole Foods-posted about 1 year ago
Full-time • Entry Level
Boca Raton, FL
10,001+ employees
Food and Beverage Retailers
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The New Store Customer Service Supervisor at Whole Foods Market in West Boca Raton is responsible for overseeing the Store Support Team, ensuring efficient operations, and providing exceptional customer service. This role involves training team members, managing daily tasks, and fostering a positive work environment as the store prepares for its opening in early 2025.

  • Supervises and delegates tasks to Team Members.
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Assists in training of new Team Members, utilizing learning checklists and training materials.
  • Keeps all cases and shelves clean, well-stocked and properly rotated.
  • Resolves difficult customer situations.
  • Ensures all necessary breaks are given.
  • Communicates team concerns to the Team Leader and Associate Team Leader.
  • Communicates attendance issues or concerns to Team Leader and Store Leadership.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.
  • 12+ months retail experience.
  • Extensive knowledge of Store Support team procedures and policies.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
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