NewSouth Window- Concierge

Pgt Innovations • Bonita Springs, FL

95d • $18

About The Position

Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we've earned a spot on Door and Window Market Magazine's Top Dealers list. This year, we're proud to be ranked the #1 Door and Window Only Dealer in the nation. At NewSouth Window Solutions, a career means more than a job — it's a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don't just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you're ready to shape your future and take pride in your work, your next chapter starts here. We are seeking a highly organized, personable, and detail-oriented Concierge to be the main point of contact for new customers during their installation journey. This fully onsite role is all about creating a seamless and professional experience — offering the kind of 'white glove treatment' that sets NewSouth apart.

Requirements

• 1-3 years of customer service experience, preferably in a phone-based or call center role
• Excellent communication and relationship-building skills
• Strong computer skills, with the ability to multitask and update systems while speaking with customers
• Exceptional attention to detail and organizational skills
• Professional, patient, and empathetic demeanor
• Self-starter with a problem-solving mindset and task-oriented focus
• Spanish bilingual strongly preferred

Responsibilities

• Serve as the primary point of contact for all new customers after purchase
• Proactively reach out to customers to provide a warm introduction and outline next steps
• Deliver status updates throughout the production and installation process
• Respond to customer questions or concerns, acting as a liaison to internal departments (production, scheduling, service, etc.)
• Collect and document customer feedback to ensure satisfaction and support continuous improvement
• Keep all customer files, notes, and documents accurately updated in the CRM system
• Ensure the security and confidentiality of customer documents and information
• Partner with internal teams to anticipate and resolve potential issues before they impact the customer
• Maintain a professional, friendly, and solutions-oriented tone in all interactions

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services