New Restaurant Openings Leader

Wonder•Westwood, MA

2d•$95,000 - $109,500

About The Position

Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. About the role As a Launch Operations Leader, you’ll be the leader responsible for orchestrating end-to-end training and operational readiness during new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder’s standards. In this role, you’ll manage pre-opening training, oversee launch execution, and provide post-opening coaching and performance analysis until successful transition to normalized operations. Success requires both hands-on leadership in the field and strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations at scale. This is a salaried role requiring extensive travel within your assigned region and occasional cross-region support.

Requirements

3+ years of experience leading restaurant openings, training, or multi-unit operations in a high-volume, fast-paced environment.
Strong leadership skills with demonstrated ability to manage and develop teams, ideally with direct oversight of trainers or frontline leaders.
Expertise in training and developing teams across varying learning models and adapting training delivery to different learning styles.
Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines.
Strong analytical skills to track, interpret, and act on operational performance metrics.
Business acumen to manage staffing, scheduling, and shift-level operations during launch periods.
Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions.
Strong communication and coaching skills, with the ability to provide daily, actionable feedback.
Familiarity with operational systems including LMS, Kitchen Display Systems (KDS), and Point of Purchase (POP) technology.
Willingness to travel extensively (up to 85%) to support Wonder’s expansion.
Must be 21 years old and legally authorized to work in the US
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have the means of transportation and ability to travel from site to site within assigned region
Food Handler Certification (or willingness to obtain)

Responsibilities

Lead intensive, hands-on training programs for new hourly and salaried team members in the weeks leading up to store openings.
Oversee Launch Operations Training Specialists in executing training across recipe execution, kitchen operations, customer service, and food safety standards.
Oversee interviewing, selection, and staffing processes, ensuring adequate coverage and alignment to business needs.
Develop managers and crew in problem-solving, efficiency, and Wonder’s operational excellence model.
Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.
Oversee store openings, ensuring smooth execution and adherence to Wonder’s brand standards.
Provide real-time coaching and performance feedback to team members, managers, and Launch Specialists during critical launch weeks.
Identify and troubleshoot operational challenges quickly to maintain execution quality and service consistency.
Support business operations directly as required, including staffing and managing shifts to maintain execution.
Support the successful execution of new initiatives during launches, ensuring teams are trained, engaged, and able to adapt quickly as NSO locations pilot updates that may later be implemented across the broader business.
Act as the primary point of accountability for launch-site performance management until turnover to normalized operations.
Track and analyze key performance metrics (speed of service, food quality, execution accuracy, guest satisfaction).
Identify opportunities for continuous improvement in training delivery, launch systems usage, and post-launch support.
Conduct operational audits and readiness reviews to ensure sustained success beyond launch.
Develop Launch Operations Training Specialists through coaching, feedback, and formal performance reviews.
Develop and execute improvement plans based on data-driven insights.
Partner with Regional Launch Manager to refine launch playbooks, strengthen training content, and improve scalability.
Provide structured feedback to cross-functional partners (Operations, HR, L&D, Safety) to enhance systems, standards, and training programs.