New Product Introduction Store Experience Program Manager, WW CSO

Apple • Cupertino, CA

74d

About The Position

Apple's WW Channel Strategy & Operations (CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. Apple is seeking a dynamic, results-oriented individual to join the Channel New Product Introduction (NPI) team. The Channel NPI team is responsible for ensuring that Apple customers worldwide enjoy a magical experience and see a high-quality merchandising presentation in thousands of channel points of sale on the day of launch. This role is the intersection between Apple's business strategy, product strategy, and in-store execution. Attention to detail is critical as we provide a world-leading experience of Apple's new products. You will ensure that the integrity of the NPI moment is preserved and improved by a strong focus on operational excellence.

Requirements

• Strong focus on problem solving with an ability to identify and implement scalable solutions
• Sharp eye for details with a 'hands-on' and continuous improvement approach to identify inefficiencies and design process improvements
• Excellent presentation, communication, analytical skills, and attention to details
• Experience working cross-functionally across all levels of a highly matrix organization
• Proficiency in programming for processing large data sets (eg: Python)
• Experience with tools such as Tableau and/or Business Objects is preferred

Nice To Haves

• MBA or advanced degree is a plus

Responsibilities

• Analyze sales data/trends to drive product merchandising strategy discussions with product marketing, sales, marcom, sales finance and operations teams
• Understand new product strategy, product security requirements, visual merchandising standards and work with channel sales teams for product authorization
• Work with Apple senior leadership to align on product merchandising strategy, taking into account regional sales performance, build plans and product preferences
• Develop WW briefing content and lead briefing calls on day of product launch, aligning with other NPI cross-functional teams
• Generate accurate product demo unit forecast for WW channel points of sale taking into account regional nuances to merchandising preferences
• Develop merchandising element forecasts including security elements and acrylics to support in-store merchandising
• Collaborate with engineering design and manufacturing teams to ensure accurate planning and on-time delivery of security elements and acrylics to support NPI launch activities
• Work with regional teams to support NPI activities and utilize their feedback on sales, operations and store execution for future NPI planning
• Identify risks to product launch and develop/implement risk mitigation plans to ensure Day 1 readiness in store
• Provide periodic product launch plan and NPI readiness status updates to leadership
• Support business decisions with robust business justification and data storytelling
• Manage vendor capacity planning and budget planning
• Drive optimization and automation of processes in NPI planning as part of continuous improvement

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees