New Patient Scheduler

GI Alliance•Phoenix, AZ

65d

About The Position

New Patient Scheduler TITLE: New Patient Scheduler DEPARTMENT: Administration REPORTS TO: Office Administrator FLSA: Non-exempt Position Summary: The New Patient Scheduler is responsible for scheduling new patient appointments, obtaining patient demographics and insurance information. Inputs information into system, and verifies insurance coverage

Requirements

Ability to apply a common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.
High school diploma or a GED
Six months related experience and / or training
Excellent written and verbal communication skills
Excellent customer service skills are required
Experience working in a medical office
Ability to multi-task and work in fast-paced environment.
Detail-oriented
Basic understanding of healthcare plans
Be able to read and understand medical benefits.
Education: High school diploma or equivalent
Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
Excellent communication skills, both written and verbal.
Proficient technical (computer) skills.
Ability to multi-task and prioritize.
Self-motivated with initiative.
Strong sense of ethics.

Nice To Haves

Knowledge of EMR, medical terminology, ICD-10 and CPT codes a plus.
Bilingual is a plus.
Experience: 2-5 years of prior medical scheduling is preferred

Responsibilities

Schedules all new patient appointments for all doctors.
Obtains all new patient demographic and insurance information and inputs into computer system.
Obtains authorization or referral, per insurance requirements by phone call to insurance company or by contacting primary care physician. Once obtained, it is scanned into patients EMR.
Requests pertinent medical records from referring physicians and all records pertaining to diagnosis.
Mails new patient forms or informs patient how to complete forms via website.
Follows and schedules hospital follow up. Must check with individual physicians on which patients require a hospital follow up appointment.
Contacts hospital follow up patient and schedules appointment, obtains hospital records.
Verifies insurance eligibility for all follow up patients. Updates any change in patient insurance information and immediately notifies Billing of changes.
Assists with phone coverage.
Assists with cross coverage for other front office staff.
Assist with training and supporting new staff
Other duties as requested or assigned by management.