New Patient Liaison

Tennessee Oncology • Nashville, TN

17d

About The Position

The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.

Requirements

• Promotes positive customer relations
• Maintains and ensures confidentiality of patient information
• Exhibits high degree of initiative, judgment and discretion
• Promotes highest ethical standards
• Effectively communicates both orally and in writing
• Adheres to all Tennessee Oncology policies and procedures
• HS Diploma required
• Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
• Able to travel to other clinics when necessary
• Able to lift 25 pounds

Nice To Haves

• Prefer experience in healthcare, customer service
• Prefer experience with EMR

Responsibilities

• Answers incoming new patient calls, enter demographic and insurance pre-registration information
• Maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks
• Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
• Ensures referring physicians have received communication regarding the new patient visit
• C0mmunicate with outside entities to obtain new patient medical history records when appropriate.
• Communicates with team members, clinic staff and referring Provider offices.
• Coordinates with Clinic staff to schedule new patient appointments
• Additional responsibilities may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED