New Patient Intake Medical Assistant -Memorial City

Oncology Consultants P A•Houston, TX

About The Position

The role of the Medical Assistant assigned to New Patient Intake is to facilitate the collection of all relevant medical/surgical history prior to the initial office visit with the OC physician. This is accomplished through pre-admission and admission activities. The MA will work closely with the Clerical New Patient Coordinator to complete all pre-visit preparations and medical record assembly. The position requires competency in patient interview, both via telephone and in person, medical records review, and EMR data entry. The MA also must demonstrate competency in basic clinic admission and discharge activities, including but not limited to collection of vital signs, scheduling off- site tests, collection and submission of lab specimens, and assisting MD with patient exams and procedures.

Requirements

Professional, dependable, and personable
MA Certificate
Ability to multi-task and perform under the pressure of a high volume office
Possess excellent customer service skills
Be efficient, accurate and have a friendly confident demeanor
Familiar with HMO, PPO, Medicare, Medicaid
Ability to gather information and complete new patient intake form accurately
Possess strong computer skills as well as written and verbal communication skills
Experience with high volume patient flow (40 - 60 patients in clinic per day)
Ability to work independently – sets priorities, multi-tasks and is able to resolve problems.
Maintain confidentiality, adhering to all HIPAA guidelines/regulations
High school diploma
Basic office etiquette
2 years of experience in an Employee Supervisory position and Medical Office procedures

Nice To Haves

Bilingual in Spanish is a plus

Responsibilities

Chart preparation for initial office visit
Coordinate with New Patient Intake clerk after patient appointment is assigned
New consultations: Review all medical records sent by referring MD
Determine if any additional data will be required by OC physician during initial consultation
Contact referring MD office for additional information
Compile Patient Health History
Obtain all available data from medical records
Contact patient / caregiver via phone to complete data collection
Interview using history tabs in EMR system
Verify data gleaned from Medical records with patient / caregiver
Arrange pre-visit interview for date of visit if patient is unable or unwilling to complete phone interview
Identify other HCP involved in care who may have relevant medical records
Request patient to release records from those MDs if needed by OC physician
Submit all documents to scanner for EMR entry
Hospital Consult Follow Up visit
Review all medical records in the office
Retrieve all relevant / final reports from hospitalization
Electronic retrieval or Phone medical records & request fax
Initiate Patient Health History from hospital medical records
Contact patient / caregiver via phone to complete health history collection
Verify history collected from hospital records
Arrange pre-visit interview for date of visit if patient is unable or unwilling to complete phone interview
Submit all records for scanning
MA may be assigned to support other offices in New Patient intake interviews and chart preparation when workload and staffing levels require support
Review of all scanned documents in EMR
Initiate Patient Health History
Contact patient / caregiver via phone as above
Compile data in EMR system
Notify site staff (MA) when in-office interview is required
New Patient intake when additional records are requested