New Patient Intake Coordinator

New York Oncology Hematology • Clifton Park, NY

97d • $19 - $23

About The Position

Join a practice at the forefront of cutting-edge cancer care and advanced treatments. This position involves scheduling new patient consult appointments, genetic consult appointments, and obtaining appropriate medical records efficiently. You will serve as a liaison between patients and medical staff, answering incoming calls and directing them as needed. The role may include responsibilities such as orientation and training of lower-level employees. You will support the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

• High school diploma or equivalent required.
• Knowledge of medical terminology and work in an office setting is preferred.
• Excellent communication skills, both written and verbal.

Responsibilities

• Answer all incoming calls; assess callers’ needs and direct to appropriate personnel if needed.
• Obtain and communicate messages in an accurate and timely manner.
• Utilize a right fax to obtain new patient referrals and medical records for new patients.
• Relabel faxes appropriately and address each in order based on priority.
• Utilize and navigate MachForm for online new appointment requests from prospective patients and referring physicians.
• Create new accounts and input all correct patient demographics, insurance information, PCP, and referring provider.
• Schedule/cancel/reschedule new patients in the correct computer system according to physician and/or office guidelines.
• Update the new patient referral tracker.
• Understand providers' schedules/templates and schedule appropriately in designated consult slots.
• Obtain all necessary medical records for new patients and ensure documents are saved and attached correctly.
• Reach out to providers via chart message/email/phone to discuss records and diagnoses.
• Mail all appropriate new patient paperwork, welcome letter, and site directions to patients.
• Initiate conversations between patients and Patient Benefit Representatives for financial counseling/insurance questions.
• Demonstrate an understanding of patient confidentiality.
• Follow policies and procedures to contribute to the efficiency of the role as a New Patient Coordinator.
• Provide guidance and assistance with the direction of daily work to junior level staff.
• Communicate to patients regarding surgeries, tests, and images.

Benefits

• Opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team.
• Convenience of multiple locations throughout the Capital Region.
• Contribute to groundbreaking clinical trials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees