New Patient Intake Coordinator

New York Oncology Hematology•Clifton Park, NY

41d•$19 - $24

About The Position

Under minimal supervision, is responsible for scheduling new patient consult appointments, genetic consult appointments, new to office appointments, labs, and obtaining appropriate medical records in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel if needed. Serves as a liaison between patient and medical staff. May be designated as lead, with responsibilities including orientation, training, and assignment of work to lower-level employees. Supports and adheres to the New York Oncology Hematology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent required.
Must have excellent communication skills, written and verbal.

Nice To Haves

Knowledge of medical terminology and work in an office setting is preferred.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel if needed.
Obtains and communicates messages in an accurate and timely manner.
Utilizes a right fax to obtain new patient referrals and medical records for new patients.
Relabels faxes appropriately and addresses each in order based on priority.
Utilizes and navigates MachForm on-line new appointment requests from both prospective patients as well as referring physicians.
Creates a new account and inputs all correct and appropriate patient demographics, insurance information, PCP, and referring provider.
Schedules/cancels/reschedules new patients in the correct computer system in accordance with physician and/or office guidelines.
Responsible for updating the new patient referral tracker.
Understands providers schedules/templates and schedules appropriately in designated consult slots.
Obtains all necessary and appropriate medical records for new patients, ensures documents saved become attached in the correct accounts, and documents all communication between the patient and/or record requests within the chart via scheduling notes.
Ability to reach out to providers via chart message/email/phone to discuss records and diagnoses to ensure appropriate and adequate scheduling.
Ability to report to sites to meet with providers to discuss availability for consult appointments if needed.
Mails all appropriate new patient paperwork, welcome letter, and site directions to all patients verified mailing address.
Initiates a conversation between the patient and a Patient Benefit Representative for financial counseling/insurance questions if requested.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the role as a New Patient Coordinator.
May provide guidance and assistance with the direction of daily work to junior level staff.
May communicate to patients regarding surgeries, tests, and images.
May inquire about specific dates and providers performing surgeries and tests to ensure all appropriate records are obtained prior to their consultation.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes to understand specific diagnoses and scheduling accordingly.

Benefits

Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
Access opportunities for professional growth and continuing education.
Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
Enjoy the convenience of multiple locations throughout the Capital Region.
Contribute to groundbreaking clinical trials that shape the future of oncology care.
Discover your career potential with a practice dedicated to excellence and innovation.

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