New Patient Coordinator

Smile Doctors • Dallas, TX

3d

About The Position

We are looking for a New Patient Coordinator to join our team. If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.

Requirements

• High school diploma or equivalent required
• Basic Knowledge of using computer systems, which may include software programs, entering data or processing information
• Basic Knowledge of digital applications including web, email, chat, text, etc.
• Basic Knowledge of principles and processes for providing customer service

Nice To Haves

• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required

Responsibilities

• Follow New Patient Intake form when scheduling appointments
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively scheduling new patient appointment
• Follow up with patients who did not schedule on first call
• Work as a consultative partner to your clients, building rapport and providing direction
• Communicate clearly and frequently with clinics
• Quickly report system/software issues to management for resolution

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED