New Patient Coordinator (FT)

Family Health West•Fruita, CO

1d•$22

About The Position

You belong here! At Family Health West, you’re more than an employee, you’re family. When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado. So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends! About Family Health West Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities. Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

Requirements

Education High School Diploma or equivalent required.
Licenses No Licenses Required.
Certifications No professional certification required.
Experience 1-2 years related experience preferred.
Immunizations required for employment, including flu vaccine

Responsibilities

Reliable and punctual attendance is essential; expected to be at job as scheduled each day.
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions in order to improve patient care and team interactions.
Customer Service for Internal and External Customers/Patients - Manages difficult or emotional customer/patient situations; responds promptly to inquiries and requests for service and assistance; meets commitments.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic and timely action plans.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact, consideration, and flexibility; offers assistance and support to co-workers; works cooperatively in group situations.
Collect complete and accurate registration information, including patient demographics, current insurance information, and patient health history.
Assign new patients with open providers based upon panel size and provider acceptance of patients.
Provide patient applications to providers for review when appropriate and monitor provider decisions regarding acceptance.
Schedule appointments for new patients ensuring availability with new healthcare provider.
Explain office policies and procedures to new patients.
Ensure new patient forms and necessary paperwork are completed before initial appointment.
Answer incoming calls and inquiries from potential new patients, providing information about services and scheduling appointments.
Collaborate with clinical staff and providers to ensure a seamless onboarding process for new patients.
Work harmoniously with physician and clerical staff to meet patient needs; assist Medical Office Specialists with check-in/out process; serve as backup for Medical Office Specialists’ vacations, illnesses, lunches, etc.
Participate in development of workflows and provide accurate data to leadership.
Other job related duties assigned.

Benefits

Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
Medical Plan Options: I. PPO plan with copay/coinsurance and lower deductible II. High Deductible Health Plan with the option for a Health Savings Account. III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare
A host of other options to include: Pet Insurance, Identity Protection, Travel protection