New Patient Coordinator

Smile Doctors•Dallas, TX

About The Position

Looking for a position that makes you smile? We’re seeking a New Patient Coordinator to join our growing team.Responsible for handling incoming calls from new patients to schedule new patient appointments, work reports for Clinics as assigned by leads, and follow up on non-scheduled calls. Also responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations. How you’ll make us better: Follow New Patient Intake form when scheduling appointments Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skillsProvide optimal patient experience by effectively scheduling new patient appointment Follow up with patients who did not schedule on first call Work as a consultative partner to your clients, building rapport and providing direction Communicate clearly and frequently with clinics Quickly report system/software issues to management for resolution Your special skills: Ability to establish and maintain good working relationships with customers and coworkers Ability to work independently with limited supervision Ability to communicate effectively verbally and in writing Ability to listen and understand information verbally and in writing Prerequisites for success: High school diploma or equivalent required Bilingual preferred, but not requiredDental field experience a plus, but not required Call Center experience a plus, but not required Basic Knowledge of using computer systems, which may include software programs, entering data or processing information Basic Knowledge of digital applications including web, email, chat, text, etc. Basic Knowledge of principles and processes for providing customer service We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 3 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!

Requirements

Ability to establish and maintain good working relationships with customers and coworkers
Ability to work independently with limited supervision
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
High school diploma or equivalent required
Basic Knowledge of using computer systems, which may include software programs, entering data or processing information
Basic Knowledge of digital applications including web, email, chat, text, etc.
Basic Knowledge of principles and processes for providing customer service

Nice To Haves

Bilingual preferred, but not required
Dental field experience a plus, but not required
Call Center experience a plus, but not required

Responsibilities

Responsible for handling incoming calls from new patients to schedule new patient appointments
Work reports for Clinics as assigned by leads
Follow up on non-scheduled calls
Responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations
Follow New Patient Intake form when scheduling appointments
Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
Provide optimal patient experience by effectively scheduling new patient appointment
Follow up with patients who did not schedule on first call
Work as a consultative partner to your clients, building rapport and providing direction
Communicate clearly and frequently with clinics
Quickly report system/software issues to management for resolution