New Patient Coordinator

US Oncology Network • Columbia, MD

320d • $37,850 - $57,065

About The Position

Join Our Team at Maryland Oncology Hematology! We're looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you're dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive. The general pay scale for this position at MOH is $37,850 - $57,065 per year. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

Requirements

• High School diploma or equivalent required.
• Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum two (2) years patient pre-services coordinator experience required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

Responsibilities

• Answers incoming calls and asks appropriate questions to assess patients' needs.
• Schedules new patient appointments with appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules ensuring that patients are scheduled properly.
• Works in conjunction with the triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance and other pre-visit required information.
• Enters patient information into computer systems.
• Verifies patients' insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email patients appropriate medical forms for completion prior to first visit.
• Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Trains new Patient Services Coordinators on policies and procedures.
• Double checks co-workers' work and provides procedure guidance.
• May research, resolve, or provide direction to co-workers on escalated issues.
• Proactively identifies processes and procedures gaps and develops tools to improve efficiencies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED