New Patient Consultant I

CCRM Fertility

16d

About The Position

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com [http://www.ccrmivf.com/] The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.

Requirements

High School Diploma or GED required.
1+ year experience in large volume inbound call center preferred
1+ year experience in healthcare field preferred.

Responsibilities

Adhere to HIPAA regulations and maintain patient confidentiality at all times.
Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
Send consent forms via DocuSign to both patient, spouse, or partner.
Contact potential patients who have submitted their contact information via CCRM’s website
Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
Maintain and track internal forms and spreadsheets as directed by supervisor.
Attend all staff meetings and in-service meetings.
Other duties as assigned.

Benefits

Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)