New Patient Appointment Scheduler

Compass Rehabilitation • East Lansing, MI

396d

About The Position

The New Patient Appointment Scheduler at Compass Health is responsible for coordinating and facilitating the scheduling of new and returning patients, ensuring timely patient scheduling and billing. This role involves maintaining physicians' schedules, managing patient relations, and ensuring compliance with medical regulations while providing a professional and friendly service to patients.

Requirements

• 1 year of experience in insurance verification (Required)
• 1 year of experience in a medical office (Required)

Responsibilities

• Schedules new and return patients appointments.
• Coordinates with referring physician offices to obtain necessary billing and patient demographic information as well as pertinent medical records.
• Contacts patients to confirm demographic and insurance benefit information.
• Schedules patient appointments in accordance with scheduling guidelines and policies to ensure equitable and effective patient distribution.
• Obtains insurance authorizations as required, experience preferred.
• Provides necessary documentation to patients for upcoming appointments.
• Mails No-Contact letters when patients do not reply.
• Provides back-up to check-in position as needed.
• Maintains medical records in compliance with state and federal regulations.
• Monitors and addresses voicemail in a timely manner.
• Accepts incoming telephone calls in a professional, friendly and patient-focused manner by assessing the needs of the caller and directs the call based on those needs.
• Treats patients with respect and responds to their needs in a prompt, friendly and courteous manner.
• Follows all HIPAA standards and procedures as set forth in the HIPAA Compliance Manual.
• Follows all standards and procedures set forth in the Safety Handbook.
• Performs any other duties as assigned.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed