Inside Sales New Patient Advocate Lead

Advanced Spine and Pain•Phoenix, AZ

29d

About The Position

As the New Patient Inside Sales Lead, you’ll be the first voice patients hear when they’re referred to our practice—and you’ll set the tone for their journey with us. Your mission: turn inbound patient referrals into scheduled appointments by connecting, educating, and motivating them to take the next step in their care.

Requirements

High school diploma or equivalent required.
Minimum 2 years of inside sales experience, with a proven record of meeting or exceeding conversion and performance goals.
Persuasive closing skills, including overcoming objections and motivating patients to take action.
Active listening skills to understand patient needs and respond with empathy.
Leadership and coaching skills to mentor a scheduling team and drive accountability.
Ability to thrive in a fast-paced, call-heavy environment while maintaining professionalism and positivity.
Ability to lead by example, inspire confidence, and create a culture of performance.
Ability to multitask and manage competing priorities with a focus on results.

Nice To Haves

Additional coursework or certification in business, communications, or healthcare administration is preferred.
Experience leading or coaching a team is preferred.
Background in healthcare, patient services, or a related customer-focused industry is preferred.

Responsibilities

Own the Conversion Process: Engage every referral with energy and empathy, clearly explaining our services and the value of care, while overcoming objections and closing the appointment.
Lead the Team: Inspire, coach, and mentor the New Patient Scheduling Team, sharing winning strategies, fine-tuning scripts, and holding the team accountable for results.
Drive Performance: Track call metrics and conversion rates, analyze what’s working (and what’s not), and continuously push for better outcomes.
Be the Standard: Set the tone for urgency, positivity, and results. Model high-energy engagement and create a culture of success.