New Orleans Optical Manager

KREWE • New Orleans, LA

88d

About The Position

The position involves creating and leading Optical training programs throughout the New Orleans market. The candidate will review existing KREWE lab fill/edger processes and identify ways to grow lens revenue across the New Orleans market. Utilizing KREWE Optical Training Programs and best practices, the candidate will work to achieve the department's sales objectives. Responsibilities include ensuring accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues. The candidate will verify the accuracy of finished ophthalmic products upon arrival from the partnering lab and ensure all customers are kept informed of their orders until they have returned from the lab. Additionally, the candidate will demonstrate perfect ophthalmic product knowledge and provide a thorough understanding of products to team members and clients. Working collaboratively with other team members, the candidate will ensure excellent store-wide customer service and provide training on optical processes and techniques. The role also involves elegantly walking through lens options with customers to ensure the KREWE Guest Experience is extended through the optical program.

Requirements

• Passionate about eyewear, fashion, and culture
• Stylish and individual, expressing a sharp understanding of personal style & Krewe’s place in fashion
• Punctual, eager to learn, and excited to grow with Krewe
• Excellent at communicating technical terms in a digestible & poignant way
• Well-versed customer service representative with a drive and passion to provide an impeccable client journey
• Motivated self-starter
• Excellent detail orientation and time management skills
• Excels under pressure in a fast-paced work environment
• Flexible with scheduling and available to work weekends as needed

Responsibilities

• Create and lead Optical training programs throughout the New Orleans market
• Review existing KREWE lab fill/edger process and identify ways to grow lens revenue across the New Orleans market
• Utilize KREWE Optical Training Programs and best practices to achieve the department's sales objectives
• Ensure accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues
• Verify accuracy of finished ophthalmic products upon arrival from our partnering lab
• Ensure all customers are kept informed of their orders until they have returned from the lab
• Demonstrate perfect ophthalmic product knowledge and provide thorough understanding of products to team members and clients
• Work with other team members to ensure excellent store-wide customer service & provide trainings on optical processes and techniques
• Elegantly walk through lens options with customers to ensure the KREWE Guest Experience is extended through our optical program

Benefits

• Competitive wage
• Opportunity to travel
• Health, vision and dental insurance
• Retirement plan available
• Parental leave policy
• Free KREWE frames
• Spend your time in a truly 'one of a kind' retail experience
• Quarterly cultural spend to encourage our get out, see the city, 'do you' mentality

What This Job Offers

• Job Type: Full-time