New Learner Compliancy Specialist II, Credential Support

NIGHTINGALE EDUCATION LLC SOLE MB • Salt Lake City, UT

6d • Onsite

About The Position

The New Learner Compliancy Specialist II, Credential Support guides newly admitted learners through their credentialing requirements to ensure compliance with College and Experiential Learning standards. This role manages a larger caseload than Specialist I (up to 350 learners) and focuses on building efficiency, troubleshooting, and supporting learners through the full credentialing process.

Requirements

• Associate’s Degree required, bachelor’s degree preferred.
• Demonstrated experience producing professional communication and correspondence is required
• Experience providing a high standard of customer service is required
• Demonstrated proficiency with Microsoft Office products is preferred
• Experience in credentialing processes or administrative support is highly preferred

Responsibilities

• Guides learners in creating third-party vendor accounts, uploading documentation, and initiating background checks and drug screenings.
• Provides guidance on navigating credentialing systems and clarifying College and DFC requirements.
• Communicates with learners via phone calls, conference calls, texts, and emails to ensure timely completion of credentialing tasks.
• Monitors learner progress, identifies potential compliance risks, and escalates issues when necessary.
• Collaborates cross-functionally with colleagues and supervisors to resolve credentialing challenges.
• Assists in training new collaborators and contributes to process improvement initiatives.
• Maintains accurate documentation and updates within credentialing systems to track learner progress and outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree