New Homebuilder Warranty Coordinator

Adams Homes•Douglasville, GA

About The Position

At Adams Homes, we like to create win-win situations for our employees, craftsmen, and our clients. For the last 35 years, our success has been built on keeping things simple, along with the design, quality, and affordability of our homes. We’re seeking a Warranty Coordinator to join our Atlanta West team. This role plays an important part in supporting our day-to-day operations of new home construction, while ensuring high-quality service to our clients. We recognize that people are truly what make the difference and that you are only as good as the people with whom you surround yourself. Each member of the Adams Homes family is hired based on the following qualities: a positive “Can Do!” attitude, a strong work ethic, and being a coachable team player. At Adams Homes, you’ll be part of a culture that works hard, celebrates wins, and delivers exceptional quality to every client. If you feel like you deserve better and want to have your best year ever, join the Adams Homes family by applying today! 'It's the people that make the difference.' - Wayne Adams, Founder Learn more about us and apply today at www.AdamsHomes.com Adams Homes is an Equal Opportunity Employer and does not discriminate based on race, ethnicity, gender, age, national origin, sexual orientation, religion, or any other protected characteristic.

Requirements

Self-motivated with the ability to thrive in a team-oriented environment
Ability to interact professionally with customers, lenders, and team members
Excellent written and verbal communications skills
2+ years of Office Administrative experience preferred
Strong computer literacy
Ability to manage workflow proficiently
Proficient in Microsoft Office, including Word and Excel

Nice To Haves

New Home Builder Experience is a plus

Responsibilities

Schedule and supervise subcontractor repairs
Respond to all incoming warranty requests by following standard procedures set by the Production Manager
Troubleshoot construction-related issues, explain details of the written warranty provided to customers, and coordinate schedules of all parties involved
Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests
Evaluate subcontractor and product performance while providing up-to-date information to the Production Manager
Maintain detailed Warranty Reports
Document all warranty-related communication
Work alongside third-party relationships such as lenders, permit authorities, title agents, and trade partners, and Municipalities
Process weekly invoices for approval
Answers incoming telephone calls promptly in a polite, professional manner. Determine the purpose of calls, and forwards them appropriately while monitoring staff availability
Manage incoming and outgoing mail
Oversee and assist in ordering clerical supplies for the model home and office
Handle special administrative projects and overflow work from the department, as needed
Welcomes clients and on-site visitors in a cheerful and professional manner; determines the nature of their visit and announce guests to appropriate personnel