New Home Warranty Associate

Meritage Homes • Franklin, TN

290d

About The Position

Meritage Homes is looking for a New Home Warranty Associate in Franklin, TN who will supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. The role involves ensuring that all building codes and Meritage Home standards of quality are met during warranty repairs, resolving quality control issues as they arise, and participating in the 10 step AVID-Customer Satisfaction process in assigned communities. The associate will assist with the inspection process, conduct walk-through inspections with homeowners, manage customer expectations during the construction process, and interact daily with various departments, subcontractors, homebuyers, homeowners, and city inspectors. Additionally, the associate will manage assigned warranty claims in an organized manner, handle paperwork flow, and interpret warranty claims against the Meritage warranty manual.

Requirements

• A high school diploma or equivalent is required.
• Course work or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within the residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel.
• Knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage.

Responsibilities

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• Ensure all building codes and Meritage Home standards of quality are met during warranty repairs.
• Resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist with the inspection process and conduct walk-through inspections with homeowners.
• Manage customer expectations during the construction process through homeowner orientation.
• Interact daily with various departments, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow including updating reports and tracking customer sign offs.
• Manage warranty reports to assure prompt and professional service to homeowners.
• Interpret warranty claims vs. Meritage warranty manual.

Benefits

• A work environment that encourages creativity and innovative ideas from every level.
• An organization that lives by its core values every day.
• Team atmosphere where every individual is considered a vital asset.
• State of the art technology to provide an optimal working environment.
• A competitive pay structure.
• Strong benefits.
• Flexibility in work-life integration.
• Team-oriented environment where all individuals play an integral role in the company.
• Opportunity to further your career in a growing national organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED