New Home Sales Customer Concierge

New Home Star • Columbus, OH

399d • Remote

About The Position

The New Home Sales Customer Concierge at New Home Star is a pivotal role focused on enhancing customer relationships throughout the home-building journey. This position requires intermediate experience in administration, customer service, and/or real estate, and involves guiding customers through the sales process, scheduling appointments, and providing essential information about builders and communities. The role is fully remote, catering to customers in the Eastern Standard Time zone, and emphasizes personal development and recognition within a supportive work culture.

Requirements

• Strong people skills and ability to handle interactions professionally.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Extreme attention to detail and time management skills.
• Prior sales, real estate, and/or construction/permitting experience preferred.
• Bachelor's degree or higher preferred.
• Ability to work 12-hour shifts from 8AM - 8PM EST.
• Weekend availability required.

Nice To Haves

• Experience in customer service or sales in the real estate sector.
• Familiarity with CRM systems and online sales processes.

Responsibilities

• Capture and convert online customer traffic into prospects for builder partners.
• Guide customers through New Home Star's sales process to schedule appointments with onsite agents.
• Educate customers on the desired area, builder background, and community of interest.
• Build rapport with customers to determine purchase timeline, income preference, and needs.
• Possess thorough knowledge of builder partner's company, communities, floor plans, option pricing, and areas where homes are being built.
• Work alongside onsite agents and NHS online concierge teammates to provide the best experience to online prospects.
• Schedule follow-up communication with prospects to ensure all questions are answered.
• Manage the online prospect CRM system.
• Collaborate with the marketing department to create engaging marketing campaigns for online prospects.
• Provide high-level customer service and communication through various channels.
• Ensure excellent response time when following up with digital leads.
• Develop relationships with builder management, associates, and marketing representatives.
• Monitor the online website to ensure builder's information is up to date.
• Attend weekly online sales meetings and virtual workshops to provide feedback on the online sales process.
• Develop online sales strategies and best practices.

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree