New Home Counselor

Brookfield Residential Services • Farmers Branch, TX

253d

About The Position

The New Home Counselor is part of the team responsible for the day-to-day operations of the sales center. The New Home Counselor receives training from the SVP, Operations. The New Home Counselor is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include: driving the overall sales process, maintaining continual development and implementation of effective and efficient sales and administration programs, providing product and company information, building relationships with internal and external stakeholders to help drive leads, and convert prospects into buyers.

Requirements

• High school diploma, with a minimum 5 years' experience in New Home Sales
• Post-secondary diploma or degree in business or related area preferred
• Outstanding sales and customer service record
• Proficient computer knowledge and skills
• Exceptional time-management and organizational skills

Responsibilities

• Ensuring the effectiveness of the overall sales process
• Contribute to the development and implementation of effective and efficient sales and administration programs
• Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan
• Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas
• Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, Salesforce)
• Influence prospects to purchase a home
• Welcome/greet all prospects and deliver personalized presentation
• Provide product and company information to customers
• Build relationships with internal and external stakeholders to help drive leads
• Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards
• Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems
• Effectively correspond with prospects/homeowners and follow up with all leads
• Recognize that business is built on customer satisfaction and commitment to customer satisfaction
• Play a major role in the customer's experience in dealing with our Company and ensure we are uniquely positioned to impact the customer's expectations and satisfaction throughout the entire home buying process
• Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales
• Provide innovative marketing solutions, alternative channels and points of product differentiation
• Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives
• Research and analyze competitive information in new home and resale markets
• Deliver weekly reports
• Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow
• Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments
• Maintain continuous involvement within the respective Regional residential community and homebuilding industries

Benefits

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED