New Home Counselor (Austin)

Brookfield Properties•Austin, TX

13d

About The Position

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up. If you're ready to be a part of our team, we encourage you to apply. Job Description Overview We are always looking out for stand out Sales professionals to join our team as New Home Counselors. This role is integral part of the team responsible for the day-to-day operations of the sales center and driving the customer experience. This role involves providing exceptional customer service to existing and potential customers while upholding respect and professionalism for our homes and communities. The New Home Counselor will receive training and mentorship from the Sales Manager and the Vice President of Sales and Marketing to develop skills and expertise in sales and customer relations. Together we will build the Best Places to Call Home.

Requirements

High school diploma, with a minimum 3 years’ experience in sales
Proficient computer knowledge and skills, CRM software experience
Exceptional communication, time-management and organizational skills

Nice To Haves

Post-secondary diploma or degree in business or related area preferred
New home or residential home sales experience is preferred.

Responsibilities

Prospecting Ensure the overall sales process is effective and goal oriented.
Contribute to creating and implementing efficient sales and administrative programs.
Meet or exceed sales targets as outlined in the Business Plan.
Suggest and evaluate innovative ideas to improve sales pace and customer satisfaction.
Develop and implement an ongoing prospecting plan using various communication channels.
Influence prospects to transition into homebuyers through proactive engagement.
Customer Service Welcome and provide personalized presentations to all prospects.
Share comprehensive product and company information with customers.
Build strong relationships with internal and external stakeholders to generate leads.
Professionally present and market sales center products, quick move-in homes, and model homes per company standards.
Present and manage new home sales agreement, ensuring accurate system entry.
Maintain effective communication with prospects and homeowners, including prompt lead follow-ups.
Emphasize customer satisfaction as core business driver, playing a critical role in delivering a seamless home-buying experience.
Gain a deep understanding of business processes (construction, estimating, marketing and administration) to enhance customer experience.
Regularly interact with construction and purchasing teams to address sales- related challenges and changes.
Marketing Ensure all company assets, including the sales center, model homes, quick move in homes are professionally presented and marketed per company standards.
Develop and implement innovative marketing solutions, explore alternative channels, and highlight product differentiation to enhance market appeal.
Market Competitiveness Conduct ongoing competitive analyses, including reviews of product positioning, sales princes, premiums and marketing incentives.
Research and evaluate market trends in both new home and resale markets.
Compile and deliver detailed weekly reports on competitive insights.
Setting Expectations and Meeting Timelines Assist in negotiations and conflict resolution during sales and escrow processes, escalating issues as necessary.
Ensure timely and accurate submission of all required information for executing sales contracts.
Maintain active involvement in the regional residential community and homebuilding industries to stay informed and connected.