New Home Counselor (Embrey Mills)

Brookfield Residential Properties•Stafford, VA

51d•Onsite

About The Position

The New Home Counselor is part of the team responsible for the day-to-day operations of the sales center. They are responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Some highlights of the responsibilities include: driving the overall sales process, maintaining continual development and implementation of effective and efficient sales and administration programs, providing product and company information, building relationships with internal and external stakeholders to help drive leads, and convert prospects into buyers. This position is based out of our Embrey Hills 55+ Community: https://www.brookfieldresidential.com/new-homes/virginia/stafford-county/stafford/cascades-at-embrey-mill This role requires evening and weekend during Lifestyle Sales Office hours.

Requirements

High school diploma, with a minimum 3 years' experience in sales
Outstanding sales and customer service record
Proficient computer knowledge and skills
Exceptional time-management and organizational skills

Nice To Haves

Post-secondary diploma or degree in business or related area is preferred
New home or residential home sales experience

Responsibilities

Ensuring the effectiveness of the overall sales process
Contribute to the development and implementation of effective and efficient sales and administration programs
Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan.
Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas
Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)
Welcome/greet all prospects and deliver personalized presentation
Provide product and company information to customers
Build relationships with internal and external stakeholders to help drive leads
Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards
Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems
Effectively correspond with prospects/homeowners and follow up with all leads
Recognize that business is built on customer satisfaction and commitment to customer satisfaction
Play a major role in the customer's experience in dealing with our Company and ensure we are uniquely positioned to impact the customer's expectations and satisfaction throughout the entire home buying process
Recognize that he/she is better equipped to satisfy customers with a thorough understanding of the business including processes beyond sales, including but not limited to, construction, estimating, marketing, and administration, and that this knowledge will necessarily involve ongoing communications with these areas
Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales
Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards
Provide innovative marketing solutions, alternative channels and points of product differentiation
Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives
Research and analyze competitive information in new home and resale markets and deliver weekly reports