New Home Construction Warranty Client Care Rep

Homes By Dickerson Inc • Raleigh, NC

78d

About The Position

As a Client Care Representative, the primary responsibility is to work with the Client Care Coordinator, Subcontractors and Vendors to manage the daily activity of the home warranty process. After the closing of a home, the Client Care Representative will manage all aspects of the 3- and 10-month customer check in, as well as any warranty items that are unexpected or require immediate action to bring the warranty experience to completion. In addition, this position will provide pertinent information to management and attend seminars, training sessions, and company meetings on production related subjects.

Requirements

• High School Diploma
• Associates Degree or higher preferred
• 3+ years of Construction customer service experience
• Valid State issued driver's license
• Basic home improvement or construction/trade knowledge highly desired

Nice To Haves

• Ability to take action to meet the needs of others and respond to problems.
• Possess excellent verbal communication skills.
• Ability to maintain composure and handle frequent job changes or unexpected disruptions.
• Ability to adapt to changes in situation or direction to meet stated goals.
• Ability to cooperate to build consensus and assist others to achieve team goals.
• Detail and task oriented.

Responsibilities

• Work with the Client Care Coordinator, Subcontractors, and Vendors to manage daily activities of the home warranty process.
• Manage all aspects of the 3- and 10-month customer check-ins after the closing of a home.
• Address unexpected warranty items that require immediate action.
• Provide pertinent information to management regarding warranty processes.
• Attend seminars, training sessions, and company meetings related to production.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees