New Hire Facilitator

Graton Resort & Casino•Rohnert Park, CA

About The Position

The New Hire Facilitator conducts weekly New Hire Orientation sessions and guides new Team Members through initial onboarding processes and introductions to Company policies. This position always adheres to the highest level of professionalism and is the face of Graton Resort and Casino to all new hires.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
At least six (6) months' experience in facilitating.
High School Diploma or equivalent.
Bilingual in Spanish; ability to read, write and speak fluently.
Highly organized and the ability to multi-task.
High level of personal integrity and professionalism.
Ability to maintain confidentiality.
Ability to speak in public and present information effectively.
Passion for excellence, high level of energy and strong ability to energize a room of people.
Knowledge of Microsoft Office software applications, such as PowerPoint, Excel, and Word.
Ability to stand throughout the shift as needed.
Ability to walk throughout the shift as needed.
Ability to stoop, squat, crouch, reach, grasp and kneel throughout the shift as needed.
Ability to view a computer monitor, or television screen throughout the shift as needed.
Ability to read and write in English.
Ability to communicate on the phone and in-person with all Guests.
Coordination and mobility to access all areas on property.
Manual dexterity to operate job related equipment.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Prepare for New Hire Orientation by printing job descriptions, Gaming License Payroll Deduction Forms, and sign in sheet.
Conduct New Hire Orientation within the scheduled timeframe on a weekly basis. May conduct multiple New Hire Orientations weekly, if necessary.
Communicate new hire attendance with HR Front Desk and Recruitment.
Ensure new hires create an ADP profile and complete onboarding steps.
Facilitate completion of form I-9.
Present Company policies, specifically detailing the Attendance, PTO and Minors in the Workplace policies.
Assist new hires with uploading license and certification information to their ADP profile.
Present information regarding health benefits.
Provide a tour of the Back of House and escort new hire to the Team Dining Room.
Ensure new hires are fitted for their uniform and receive their Team Member badge.
Ensure new hires are provided with workplace safety and cyber security information.
Facilitate Guest Service training.
Facilitate computer course work.