New Grad- System Field Analyst

Symbotic • Kingman, AZ

118d

About The Position

The System Field Analysis plays a critical role in driving optimal site performance from 'go-live' through to the final customer acceptance stage. You will partner with Senior Field Analysts as they serve as the on-site representatives, spearheading efforts to enhance system performance through data-driven insights and strategic problem-solving. Their responsibilities include conducting in-depth system performance analysis, tackling complex operational challenges, and defining and refining processes and procedures. The System Field Analyst is part of the Operations organization that leads preparation and readiness efforts, tasks, and testing to ensure the successful implementation of the Symbotic system at our new customer sites. The Customer Site Deployment organization partners cross functionally and directly with our customers to drive and execute onsite structural and systems deployments, in preparation for final acceptance of the Symbotic system.

Requirements

• Bachelor’s Degree in electrical, computer science, computer engineering or related field.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Basic knowledge of Microsoft Excel, SQL, Windows, Linux, PowerShell, or Python is a plus; robotic automation experience desired.
• Self-starter individuals ready to take on increased amounts of responsibility in an extremely fast paced role.
• A willingness to learn a deeper level of knowledge of all aspects of a complex system.
• Excellent team player, able to work professionally with members of various engineering teams.
• Ability to work in rapidly changing startup environment.

Responsibilities

• Leading bot system performance analysis in support of improving Bot system rate.
• Identifying and documenting bot system defects to ensure improvement actions.
• Communicating and collaborating with technical and development teams to develop bot system defect solutions.
• Enter and update tickets via Jira, stakeholders via email threads, or commentary on Confluence.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Driving and maintaining a professional teamwork environment and being an excellent team player while working with various members of the engineering and on-site teams.

Benefits

• Remote, field-based position.
• Travel is required up to 75% of the time.
• Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees