MPA New Customer Care Specialist

TVH • Olathe, KS

57d • Hybrid

About The Position

Join our team as a New Customer Care Specialist, where you’ll create meaningful connections with customers, uncover sales opportunities, and provide ongoing, value-added communication that keeps our clients informed and supported.

Requirements

• To excel in this sales position, candidates should bring a minimum of 2 years of experience in inside sales, customer support, or a related role with a strong focus on cold calling and lead generation.
• Demonstrate expertise in cold calling techniques, effectively qualifying leads, and acquiring new customers to drive sales growth.
• Have a solid understanding of the material handling and industrial parts industry, including key products, customer needs, suppliers, and vendors.
• Exhibit excellent relationship-building skills to engage prospects, handle objections, and convert leads into loyal customers.
• Show proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems to track leads, manage pipelines, and optimize sales strategies.

Responsibilities

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
• Develop low value, new and/or inactive customers.
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
• Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
• Notify customers of all backordered items and provide delivery dates.
• Communicate with customers to gather necessary claim information.

Benefits

• You’ll be part of a people-centric culture, where your well-being matters.
• Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%.
• These benefits are available based on the number of hours you work.
• At our HQ in Olathe, KS there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees