New Construction Coordinator

New Braunfels Utilities•New Braunfels, TX

About The Position

The New Construction Coordinator (NCC) works with internal and external NBU customers to process electric, water, and wastewater service orders to establish new utility service within the NBU service area. In addition, the NCC analyzes subdivision plats, calculates, and collects deposits, customer impact/construction costs, and customer fees/charges for both commercial and residential customers. The individual should have excellent communication skills, a positive attitude, a strong work ethic, attention to detail and accuracy. Multitasking and stress management skills are essential for this position. The NCC is highly involved in interacting with external and internal customers, via telephone, email, letter, or in person. In addition, the New Construction Coordinator performs basic clerical duties such as filing, organizing, printing, copying, etc. and assists in the operational duties of New Construction.

Requirements

High School Diploma/GED
One Year or More Work Experience
General Studies Field of Study
Utilize current versions of computer software and hardware provided by NBU to research customer accounts, perform data entry, and to create other documents that are clear, accurate and grammatically correct.
Excellent 10 Key and data entry skills
Ability to efficiently operate various standard office machines like copiers and scanners.

Nice To Haves

Familiarity with deeds and other County and City records is preferred

Responsibilities

Communicates/corresponds with internal and external customers in person, by phone, and email.
Provides customers with a documented quote of the fees required for projects
Releases all service orders for water & electric meters to be set and security & street lights to be installed.
Maintains files of current projects from beginning to end, including payments and inspections
Determines need and maintains inventory of office supplies for the New Construction office
Interprets Electric Engineering drawings to determine required service orders to complete projects
Performs Data entry and analysis
Submits monthly Impact Fee Reconciliation and Tracking reports to supervisor and manager
Determines construction and impact fees due for each project; enters fees to be billed to customer's account(s)
Collects fees using appropriate receipts to have payments applied to the customer account
Ensures that payments are posted properly to account(s) and maintains record of payments
Completes tasks in work orders that relate to fees
Creates an itemized report for the daily deposit of money collected at the service center
Maintains a spreadsheet of impact fees collected monthly; creates and reconciles reports with accounting on a monthly basis.
Coordinates with Electric Engineering staff to determine availability of services, fees, and deposits for commercial accounts
Establishes new accounts and forwards billing information to the appropriate departments
Communicates with Water Systems Engineering to determine availability of water and wastewater services
Interprets construction approval and acceptance letters e-mailed from Water Systems Engineering and Water Operations as they relate to projects and relays information to customers
Filters and relays information to the operations departments once obtained from Engineering and the customer
Provides explanation of billing regarding placement of services
Coordinates with the Purchasing Dept when meter cans can be issued to customers upon their request
Documents internal & external customer communication on appropriate Northstar account and Cityworks to provide current status of projects
Helps train employees with similar tasks and new processes within and across departmental lines
Exhibits excellent listening skills and empathy when addressing customer concerns/complaints
Provides customers with an explanation of requirements for establishing new accounts
Possesses excellent customer service, communication, and conflict resolution skills
Provides commercial customers with an explanation of documentation requirements
Communicates to customers (internal and external) in person, via phone, or email regarding new construction issues/projects
Assists customers with customer service applications and the amount and reasoning for required fees
Provides water/sewer fees quotes to customers with required fees, which are based on meter size and the appropriate Impact Fee schedule
Provides explanation of NBU processes and fees to external and internal customers
Informs customers on the status of projects and appropriate department contacts to move projects through to completion
Resolves customer issues related to the account or project
Reviews plats to determine the accuracy of customer applications and information in the NBU database
Coordinates with the City of New Braunfels on information needed to evaluate projects
Obtains addressing from the County Engineers' Office to create accounts and share information with other departments as needed
Reviews plats to obtain the date of recording to determine the proper impact fees to be charged
Collaborates with other NBU departments to determine service availability and/or location and size of existing service(s); relays information and next steps to customer
Maintains regular attendance; leave schedule should be managed so as not to interfere with the ability to accomplish tasks, including special projects and assignments with deadlines
Adheres to NBU safety guidelines and practices at all times and in all situations
Maintains a clean and safe work area, office, field site, and vehicle as applicable
Develops & maintains effective customer service skills for communications with co-workers, customers, and the public in general
Maintains strict confidentiality of business, employee, and customer information in written and oral communications and safeguards sensitive documents
Adheres to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Culture, Team and Safety
Participates in and supports initiatives to reach annual NB Performance Measures