New Client Specialist - Bilingual

Daniel Stark Law PC • Bryan, TX

406d • $31,200 - $35,360

About The Position

The New Client Specialist at Daniel Stark Law serves as the first point of contact for potential clients, providing a compassionate and professional experience. This role is crucial in evaluating incoming leads, gathering essential information, and guiding clients through the decision-making and sign-up process. The position emphasizes the importance of communication, empathy, and a deep understanding of various injury cases, ensuring that clients feel supported during challenging times.

Requirements

• Bilingual in English and Spanish.
• Excellent communication skills, both verbal and written.
• Customer service background.
• Sales experience is a plus.
• Ability to maintain control of a conversation with kindness and professionalism.
• Desire for continuous improvement.
• Tech competency.

Nice To Haves

• Spirit for competition.
• Ownership mentality.
• Outstanding writing abilities.

Responsibilities

• Evaluate incoming streams of leads with a sense of urgency.
• Gather critical information from potential clients in person or over the phone.
• Develop a deep understanding of various injury cases.
• Speak and listen to potential clients with meticulous detail and compassion.
• Lead potential clients through the decision of hiring a law firm with confidence.
• Guide potential clients through the sign-up process for an effortless client experience.
• Seamlessly navigate various channels of leads and software for prompt client assistance.
• Organize appointments with new clients and our Client Response Team members.
• Draft, review, and mail letters as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan with 4% company match
• Gym membership discount
• Paid time off (PTO)
• Day off to celebrate your birthday
• Social team building events
• In-office perks including snacks and beverages
• Continual professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees