New Client Onboarding Specialist

Helpside • Lindon, UT

11h • Hybrid

About The Position

Helpside has served the small business community for more than 35 years. Our unique solutions and expertise in payroll administration, human resources, employee benefits, and risk management are there to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration. New Client Onboarding Specialists focus their efforts on creating an excellent experience for Helpside’s new clients. You will coordinate a successful transition to our services by bridging the gap between the sales team and other internal departments. You will work closely to build relationships with client owners and primary contacts to set clear expectations and provide education on Helpside services.

Requirements

• Excellent project management skills and attention to detail
• Highly self-motivated and focused
• Professional written and verbal communication skills
• Strong analytical and problem-solving skills.
• Skilled with troubleshooting software/technology issues
• Positive and pleasant attitude

Nice To Haves

• Spanish language preferred

Responsibilities

• Own and manage customer relationships from the point of sale through successful implementation.
• Coordinate with sales and other internal teams to ensure that each piece of the process meets client expectations.
• Provide updates via phone and email informing the client of their progress towards meeting deadlines.
• Respond quickly to customer emails and calls regarding onboarding processes.
• Become a Helpside expert so that you answer questions about services from clients and employees during the onboarding process.
• Successfully transfer clients to the HR team after onboarding.
• Performs additional duties as assigned.

Benefits

• Health insurance 100% paid by the employer (for both employee and family!)
• Additional voluntary supplemental benefits including dental, vision, life, disability, accident, critical illness, etc.
• Flexible spending accounts
• 401(k) with company match
• Paid holidays
• Paid time off
• Outstanding co-workers
• Great company culture
• Fun company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees