New Albany Customer Service Representative
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About The Position
As a Customer Service Representative at Touchdown Business Solutions, you will play a crucial role in ensuring customer satisfaction and maintaining the company's reputation for excellent service. This position requires a proactive approach to customer interactions, where you will utilize your strong communication skills to effectively address customer inquiries and resolve issues. You will be expected to demonstrate sound judgment in decision-making, drawing from the information you gather and analyze during customer interactions. Your ability to engage with customers, both verbally and in writing, will be essential in fostering positive relationships and ensuring that their needs are met promptly and efficiently. In this role, you will be responsible for managing multiple tasks simultaneously while maintaining a high level of attention to detail. You will set and uphold performance standards that reflect the company's commitment to quality service. Your enthusiasm and energy will be key in creating a positive experience for customers, as you will be expected to show genuine concern for their needs and follow up on work outputs to ensure satisfaction. The position requires a strong sense of personal responsibility for your job performance, as you will be expected to complete tasks in a timely and consistent manner. The ideal candidate will have a high school diploma or GED and possess 1 to 2 years of customer service experience, although entry-level candidates with a strong desire to learn and grow in the field are also encouraged to apply. This full-time position offers a structured work schedule from Monday to Friday, 8:00 AM to 5:00 PM, with a competitive hourly wage of $17.55.
