New Accounts Representative- Full-Time
About The Position
Are you ready to embark on a rewarding journey in banking? As a New Accounts Representative, you'll play a pivotal role in our branch, ensuring seamless account management and exceptional customer service. Position Highlights: Account Expertise: You'll handle the opening, maintenance, and closure of various account types. From savings and checking accounts to Individual Retirement Accounts (IRAs) and Certificates of Deposit (CDs), you'll be the go-to person for our customers. Customer Relations: Building strong relationships is your forte. You'll engage with customers, explain financial services, and guide them through the account setup process. Sales Enthusiast: Cross-selling our bank's products and services will be second nature to you. Plus, you'll manage safe deposit boxes, ensuring our clients' valuables are secure. Detail-Oriented: Accuracy matters. You'll meticulously record account information, address customer inquiries, and rectify any errors. Compliance Champion: Navigating regulatory requirements is part of your skill set. You'll obtain necessary clearances and adhere to established procedures.
Requirements
- High school diploma or GED required, with at least one year of experience in a financial institution, customer service, sales, or operations role—or an equivalent combination of education and experience.
- Demonstrated ability to communicate effectively with customers and coworkers, both verbally and in writing, and to apply common sense and judgment when handling non‑routine situations or customer issues.
- Working knowledge of banking operations and policies, basic math skills including the ability to calculate interest, balance accounts, and accurately count cash and negotiable instruments.
Nice To Haves
- Prior experience opening consumer deposit accounts (e.g., checking, savings, IRAs, CDs), distributing required disclosures, placing Reg CC holds, processing check orders, and completing documentation in accordance with bank policies.
- Demonstrated ability to identify customer needs, cross‑sell bank products and services, make appropriate referrals, and build long‑term customer relationships through effective follow‑up and service excellence.
- Working knowledge of teller functions including processing deposits and withdrawals, cashing checks, verifying signatures and authentication, admitting customers to safe deposit vaults, and balancing cash in a high‑volume environment.
Responsibilities
- Disclosure Distribution: Before opening an account, you'll provide customers with all necessary disclosures.
- Customer Interviews: You'll interview customers, explaining available financial services and tailoring solutions to their needs.
- Efficient Follow-Up: By tracking personal information, you'll build lasting relationships and follow up promptly.
- Accurate Data Entry: Account details obtained from customers will be accurately entered into our systems.
- Referrals and Clearances: When customers seek additional services, you'll refer them to the right staff and obtain necessary clearances.
- Check Orders and Safe Deposit Vaults: Managing check orders and admitting customers to safe deposit vaults will be part of your routine.
- Uncollected Funds: You'll place new account uncollected funds on hold and notify customers.
- Teller Transactions: Fulfilling Customer Service Representative duties, including processing teller transactions, will be part of your role.
- Cash Handling: Verifying signatures and ensuring authentication measures are met when cashing checks or disbursing funds.
Benefits
- This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs
- Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
