New Accounts Associate

NinjaTrader•Chicago, IL

22d•$54,000•Hybrid

About The Position

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. As a New Accounts Associate, you will be part of a dynamic team that provides world-class onboarding support to brokerage clients via internal communication, email, and their secure client portal. You will be responsible for the daily processing of new and ongoing applications, as well as maintaining client information. This role demands superb attention to detail, analytical traits, and consistent productivity tracking. It is highly data-driven, and KPIs will be used to measure success against team and company goals. You will interact daily with departments such as sales, treasury, orders, and compliance to ensure seamless workflow execution.

Requirements

Positive, professional attitude and demeanor
Strong capacity for developing and retaining knowledge
Ability to maintain a fast pace and high standard simultaneously
Sound judgment when managing time and weighing priorities
Excellent written and verbal communication skills
Ability to thrive in a team environment and willingness to help in any situation
Ability to provide exceptional customer service
Practiced analytical reasoning and problem solving
Demonstrated PC knowledge including exposure to Microsoft Excel

Responsibilities

Review and process retail futures trading applications on a daily basis
Ensure all accounts are reviewed and opened in accordance with firm procedures and guidelines
Review customer documentation in accordance with US and International AML/KYC rules
Ensure that the account opening process satisfies the client's needs by means of complete and thorough responses to account opening questions and concerns
Communicate with clients and internal stakeholders regularly