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The University of North Carolina at Chapel Hill is a global leader in higher education, known for its innovative teaching, research, and public service. The university consistently ranks among the top public universities in the nation and is recognized for its beautiful campus, world-class medical care, commitment to the arts, and top athletic programs. Chapel Hill is considered one of the best college towns in the United States, offering diverse social, cultural, recreational, and professional opportunities. Employees at UNC-Chapel Hill have access to a wide range of professional training opportunities for career growth, skill development, and lifelong learning, along with exclusive perks such as discounts at retail and restaurant establishments, savings on local childcare, and special rates on campus events. Full-time employees enjoy a comprehensive benefits package, paid leave, and various health, life, and retirement plans that support a healthy work/life balance. The Network Analyst position in telecommunications offers advanced technical support and solutions for the University's telecommunications systems. This role requires a broad and extensive technical background and knowledge of telephony services and features, and most importantly, the ability to perform (and adapt as they change) system administrator roles for diverse, carrier-grade, service provider (hosted) soft-switch, or cloud voice platforms. The Network Analyst is capable, knowledgeable, and responsive, providing resolution for incidents and solutions for service requests submitted through the UNC customer support tool for desktop and mobile soft clients, hunt groups, voicemail, voicemail automated attendant, and call center applications.
