Network Technician

Midcontinent•Sioux Falls, SD

About The Position

The Network Technician I is responsible for implementing network changes, resolving technical issues, and supporting the stability of Midco’s network. The role ensures network installations, upgrades, and maintenance activities are completed accurately and with minimal disruption to operations. It contributes to reliable service by troubleshooting equipment, coordinating with the Network Operations Center, and maintaining clear technical documentation. The position supports organizational goals by helping maintain a secure, resilient, and high‑performing network environment.

Requirements

Highschool Diploma/GED or equivalent.
Minimum 1 years of network experience.

Responsibilities

Execute MOPs to implement network changes or update code.
Recognize and rectify a wide range of data network related issues.
Monitoring and reviewing of systems and ticketing queues
Basic understanding of Layer 2 and Layer 3 networks.
Play an active role in network installations.
Collaborate with the team on projects and department initiatives to meet team goals.
Hands-on experience with Local Area Network (LAN) and Wide Area Network (WAN) protocols.
Perform basic problem-solving and network troubleshooting.
Examine and install the network equipment and circuits.
Assist as “smart hands” in lab network environment – rack, stack, and power equipment.
Identify and resolve any issues related to the network and its equipment.
Resolve IOS bugs and equipment failure issues with router, switches and hub vendors.
Work closely with Midco’s Network Operations Center (NOC) on all aspects of Midco’s network.
Test and troubleshoot issues with Infinera transport equipment.
Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
Ensure proactively the Midco network is secure from outside attack or penetration.
Organize and schedule upgrades and maintenance without deterring others from completing their own work
Work independently on technical tasks and assignments.
Share knowledge of the Midco network and its components within team.
Engage vendors to assist with troubleshooting network issues.
Ensure viable disaster recovery and back up plans are in place for all network elements.
Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.