Computer Technician - Immediate Opening

Western Heights Public Schools•Oklahoma City, OK

7d•Onsite

About The Position

The Network Technician analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the School’s Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.

Requirements

An associate’s degree with at least two years of coursework in computer sciences
Current experience providing technical desktop and network support in a large multiplatform and multi-operating systems environment.
Demonstrated skills implementing local area networks using multi operating systems and platforms, including knowledge of networking theory, principles and practices.
Specific knowledge of the TCP/IP Protocol, VLANs, WLANs, VoIP, SonicWall Firewall Appliances, Cisco WAPs, and Windows Server.

Nice To Haves

A bachelor’s degree or higher in a computer sciences related field.
Previous technical support of Macintosh and Windows computers.

Responsibilities

Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the School network, the Internet, PCs and Macintoshes and new computer technology.
Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
Trains end-users on the use and features of the various operating systems and applications on the various platforms.
Performs primary network system administration on Network, Servers, Switches, Routers and Firewalls as needed.
Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
Works with Programmers to solve Web application problems to meet end-user computing needs.
Writes scripts and batch files as needed to enhance the function of the operating system.
Optimize computer usage by researching and recommending enhancements to system capabilities and performance.
Enforces the Schools network security and installation procedures.
Other duties as assigned.